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Jurgen Willems

0000-0002-4439-3948

Professor for Public Management & Governance (Economics; Education)

Vienna, Austria

Jurgen Willems is Professor for Public Management and Governance in the Department of Management at the Vienna University of Economics and Business (WU Wien). His teaching and research cover a variety of topics on citizen-state and citizen-society interactions.

Publications

  • Willems, J., Knassmüller, M., Ebinger, F., Dinhof, K. & Schmid, M. 2020. “COVID-19 Pandemie in Österreich – Zufriedenheit Der Bürger*innen Mit Maßnahmen Und Kommunikation.” OSF Preprints. April 29. osf.io/g8qhf. Preprint DOI: https://doi.org/10.31219/osf.io/g8qhf
  • Willems, J., Knassmüller, M., Ebinger, F., Dinhof, K. & Schmid, M. 2020. “Austria in the COVID-19 Pandemic - Citizens’ Satisfaction with Crisis Measures and Communication.” OSF Preprints. April 29. osf.io/y37sq. Preprint DOI: https://doi.org/10.31219/osf.io/y37sq
  • Willems, J., & Waldner, C. J. (2019). Reputation Management for Nonprofit Organizations. Open Science Framework: https://osf.io/wj2ep ; DOI: 10.31219/osf.io/wj2ep
  • Willems, J. 2019. Leadership, Performance, and Reputation: A multi-method empirical view on the public and nonprofit sectors - Habilitation Synopsis. Open Science Framework: https://doi.org/10.31219/osf.io/np9e3
  • Willems, J. 2017. Citizen participation and coproduction across countries: The case of parent participation in education. DOI: 10.13140/RG.2.2.12901.40162.
  • Vogel, D., & Willems, J. 2020. The Effects of Making Public Service Employees Aware of Their Prosocial and Societal Impact: A Microintervention. Journal of Public Administration Research and Theory. Accepted (2 Dec. 2019) Open data / Open code: https://osf.io/w97h4/ Doi: https://doi.org/10.1093/jopart/muz044
  • Waldner, C. J., Willems, J. Ehmann, J., & Gies, F. 2020. The impact of face-to-face street fundraising on organizational reputation. Journal of Nonprofit and Voluntary Sector Marketing. Published online before print: DOI: 10.1002/nvsm.1672
  • Vanderelst, D., & Willems, J., 2019. Can we agree on what robots should be allowed to do? An exercise in rule selection for ethical care robots. International Journal of Social Robotics. Published online before print: DOI: 10.1007/s12369-019-00612-0
  • Becker, A., Boenigk, S. & Willems, J. 2019. In nonprofits we trust? A large-scale study on the public’s trust in nonprofit organizations. Journal of Nonprofit & Public Sector Marketing. Published online before print: DOI: 10.1080/10495142.2019.1707744
  • Raeymaeckers, P., Vermeiren, C., Noel, C., Van Puyvelde, S. & Willems, J. 2019. The Governance of Public-Nonprofit Service Networks: a Comparison Between three Types of Governance Roles. Voluntas: International Journal of Voluntary and Nonprofit Organizations. Published online before print: DOI: 10.1007/s11266-017-9920-7
  • Willems, J., Waldner, C. J., & Ronquillo, J.C. 2019. Reputation Star Society: Are star ratings consulted as substitute or complementary information? Decision Support Systems. 124 (113080): DOI: 10.1016/j.dss.2019.113080
  • Willems, J., Waldner, C.J., & Vogel, D. 2019. Reputation spillover effects from grant-providing institutions. Nonprofit & Management Leadership. 30(1): 9-30: DOI: 10.1002/nml.21357
  • Willems, J., & Faulk, L. 2019. Does voluntary disclosure matter when organizations violate stakeholder trust? Journal of Behavioral Public Administration, 2(1). DOI: 10.30636/jbpa.21.45 https://doi.org/10.30636/jbpa.21.45
  • Willems, J., & Ingerfurth, S. 2018. The quality perception gap between employees and patients in hospitals. Health Care Management Review. 43(2): 157-167. DOI: 10.1097/HMR.0000000000000137
  • Crispeels, T., Willems, J., & Scheerlinck, I. 2018. Public-Private Collaborations in Drug Development: Boosting Innovation or Alleviating Risk? Public Management Review. 20(2): 273-292. DOI: 10.1080/14719037.2017.1302247
  • Andersson, F. O., & Willems, J. 2018. “I Say Tomato ...” A Nonprofit Practitioner Perspective of the Meaning(s) of Social Entrepreneurship. Journal of Nonprofit Education and Leadership. 8(3): 289-304. DOI: 10.18666/JNEL-2018-V8-I3-8811
  • Willems, J., Andersson, F.O., Jegers, M., & Renz, D. O. 2017. A coalition perspective on nonprofit governance quality: Analyzing dimensions of influence in an exploratory comparative case analysis. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 28(4): 1422–1447. DOI: 10.1007/s11266-016-9683-6
  • Willems, J., & Dury, S. 2017. Reasons for not volunteering: Overcoming boundaries to attract volunteers. Service Industries Journal. 37 (11–12): 726–745 (Special issue: Nonprofit Services - Part 1) DOI: 10.1080/02642069.2017.1318381
  • Willems, J., Waldner, C. J., Dere, Y I., Matsuo, Y., & Högy, K., 2017. The role of formal third-party endorsements and informal self-proclaiming signals in nonprofit reputation building. Nonprofit and Voluntary Sector Quarterly. 46(5): 1092–1105. DOI: 10.1177/0899764017720770
  • Bidee, J., Vantilborgh, T., Pepermans, R., Willems, J., Jegers, M., & Hofmans, J. 2017. Daily motivation of volunteers in healthcare organizations: relating team inclusion and intrinsic motivation using self-determination theory. European Journal of Work and Organizational Psychology. 26(3): 325-336. DOI: 10.1080/1359432X.2016.1277206
  • Sundermann, L., Boenigk, S., & Willems, J. 2017 Under Blood Pressure - Differentiated versus Undifferentiated Marketing to Increase Blood Donations. International Review on Public and Nonprofit Marketing. 14(3): 321-340. DOI: 10.1007/s12208-017-0174-2
  • Faulk, L., Willems, J., Johnson, J., & Stuart, A. 2016. Network connections and competitively awarded funding: The impacts of board network structures and status interlocks on nonprofit organizations’ foundation grant acquisition. Public Management Review. 18(10):1425–1455. DOI: 10.1080/14719037.2015.1112421
  • Willems, J., Jegers, M., & Faulk, L. 2016. Organizational effectiveness reputation in the nonprofit sector. Public Performance and Management Review. 39(2): 476–497. DOI: 10.1080/15309576.2015.1108802
  • Willems, J. 2016. Building shared mental models of organizational effectiveness in leadership teams through team member exchange quality. Nonprofit and Voluntary Sector Quarterly. 45(3): 568–592. DOI: 10.1177/0899764015601244
  • Willems, J., 2016. Organizational crisis resistance: Examining leadership mental models of necessary practices to resist crises and the role of organizational context. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 27(6): 2807–2832. DOI: 10.1007/s11266-016-9753-9
  • Willems, J., 2016. Debate: Should public management research be more Interdisciplinary? Public Money & Management. 36(2): 76–78. DOI: 10.1080/09540962.2016.1118924
  • Dury, S., Willems, J., De Witte, N., De Donder, L., Buffel, T., & Verté, D. 2016. Municipality and neighborhood influences on volunteering in later life. Journal of Applied Gerontology. 35(6): 601–626. DOI: 10.1177/0733464814533818
  • Valéau, P., Willems, J., & Parak, H. 2016. The effect of attitudinal and behavioral commitment on the internal assessment of organizational effectiveness: A multilevel analysis. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 27(6): 2913–2936. DOI:10.1007/s11266-016-9703-6
  • Willems, J., Van Puyvelde, S., Jegers, M., Vantilborgh, T., Bidee, J., & Pepermans, R. 2015. Exploring board interlocking behavior between nonprofit organizations. Annals of Public and Cooperative Economics. 86(1): 73–88. (Special issue: Governance of non-profit and non-governmental organizations - Within and between organization analysis) DOI: 10.1111/apce.12067
  • Willems, J. 2015. Individual perceptions on the participant and societal functionality of non-formal education for youth: Explaining differences across countries based on the Human Development Index. International Journal of Educational Development. 44: 11–20. DOI: 10.1016/j.ijedudev.2015.07.003
  • Crispeels, T., Willems, J., & Brugman, P. 2015. The relationship between organizational characteristics and membership of a biotechnology industry board-of-directors-network. Journal of Business and Industrial Marketing. 30(3/4): 312–323. DOI: 10.1108/JBIM-11-2012-0222
  • Van Puyvelde, S., Huybrechts, G., Willems, J., Jegers, M., Bidee, J., Vantilborgh, T., & Pepermans, R. 2015. Optimal membership size and the governance of grassroots associations, Social Science Journal, 52(2): 141–147. DOI:10.1016/j.soscij.2014.11.002
  • Willems, J., Boenigk, S., & Jegers, M. 2014. Seven trade-offs in measuring nonprofit performance and effectiveness. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 25(6): 1648–1670. DOI: 10.1007/s11266-014-9446-1
  • Willems, J. 2014. Antecedents or effects of being a manager in the nonprofit, public or private sector. Nonprofit Management & Leadership, 25(2): 183–189. DOI: 10.1002/nml.21119
  • Vantilborgh, T., Bidee, J., Pepermans, R., Willems, J., Huybrechts, G., & Jegers, M. 2014. Effects of ideological and relational psychological contract breach and fulfillment on volunteers’ work effort. European Journal of Work and Organizational Psychology, 23(2): 217–230. DOI: 10.1080/1359432X.2012.740170
  • Willems, J. & Walk, M. 2013. Assigning volunteer tasks: The relation between task preferences and functional motives of youth volunteers. Children and Youth Services Review, 35(6): 1030–1040. DOI: 10.1016/j.childyouth.2013.03.010
  • Vantilborgh, T., Bidee, J., Pepermans, R., Willems, J., Huybrechts, G., & Jegers, M. 2013. Revisiting the relationship between personality and psychological contracts: A moderated mediation model explaining volunteer performance. Social Service Review. 87(1): 158–186. DOI: 10.1086/669825
  • Vantilborgh, T., Bidee, J., Pepermans, R., Willems, J., Huybrechts, G., & Jegers, M. 2013. From “getting” to “giving”: Exploring age-related differences in perceptions of and reactions to psychological contract balance. European Journal of Work and Organizational Psychology. 22(3): 293–305. DOI:10.1080/1359432X.2012.721354
  • Bidee, J., Vantilborgh, T., Pepermans, R., Huybrechts, G., Willems, J., Jegers, M, & Hofmans, J. 2013. Autonomous motivation stimulates volunteers' work effort: A self-determination theory approach to volunteerism. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 24(1): 32–47. DOI: 10.1007/s11266-012-9269-x
  • Deyaert, J., Willems, J. & Mortelmans, D. 2013. The rise of the New Volunteer: A longitudinal study at the Scouts and Guides Movement in Flanders, Tijdschrift voor Sociologie, 34(2):149–170. (original title in Dutch: De opkomst van de Nieuwe Vrijwilliger. Een longitudinale studie bij Scouts en Gidsen Vlaanderen)
  • Willems, J., Huybrechts, G., Jegers, M., Vantilborgh, T., Bidee, J., & Pepermans, R. 2012. Volunteer decisions (not) to leave: Reasons to quit versus functional motives to stay. Human Relations. 65(7): 883–900. DOI: 10.1177/0018726712442554
  • Willems, J., Van den Bergh, J., & Deschoolmeester, D. 2012. Analyzing employee agreement on maturity assessment tools. Knowledge and Process Management. 19(3): 142–147. DOI: 10.1002/kpm.1389
  • Willems, J., & Jegers, M., 2012. Social movement structures in relation to goals and forms of action: An exploratory model. Canadian Journal of Nonprofit and Social Economy Research. 3(2): 67–81.
  • Willems, J., Huybrechts, G., Jegers, M., Weijters, B., Vantilborgh, T., Bidee, J., & Pepermans, R. 2012. Nonprofit governance quality: Concept and measurement. Journal of Social Service Research. 38(4): 561–579. DOI: 10.1080/01488376.2012.703578
  • Vantilborgh T., Bidee, J., Pepermans, R., Willems, J., Huybrechts, G., & Jegers, M. 2011. Volunteers' psychological contracts: Extending traditional views. Nonprofit and Voluntary Sector Quarterly. 41(6):1072–1091. DOI: 10.1177/0899764011427598
  • Vantilborgh, T., Bidee, J., Pepermans, R., Willems, J., Huybrechts, G., & Jegers, M. 2011. A new deal for NPO governance and management: Implications for volunteers using psychological contract theory. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 22(4): 639–657. DOI: 10.1007/s11266-011-9200-x
  • McCormack, K., Willems, J., Van den Bergh, J., Deschoolmeester, D., Willaert, P., Stemberger, M., Skrinjar, R., Trkman, P., Ladeira, M.B., Valadares de Oliveira, M., Vuksic, V., & Vlahovic, N. 2009. A global investigation of key turning points in business process maturity. Business Process Management Journal. 15(5): 792–815. DOI: 10.1108/14637150910987946
  • Ingerfurth, S., Andersson, F. O., & Willems, J. 2018. Entrepreneurship im Krankenhaussektor, In: Pfannstiel M., Da-Cruz P., Rasche C. (eds) Entrepreneurship im Gesundheitswesen I. Springer Gabler, Wiesbaden. DOI: 10.1007/978-3-658-14779-2_4
  • Willems, J., Van den Bergh, J., & Viaene, S. 2017. Smart City Projects and Citizen Participation: The Case of London. In: Andeßner, R., Greiling, D., Vogel, R. (ed.): Public Sector Management in a Globalized World; Part of the series NPO-Management, pp. 249–266; DOI: 10.1007/978-3-658-16112-5_12
  • Crispeels, T., Huculeci, R., Willems, J., & Scheerlinck, I. 2013. Strategic and innovation networks in the Flanders biotechnology industry, 2nd Edition. In N. Pfefferman, T. Minshall, & L. Mortara (eds.), Strategy and Communication for Innovations (pp. 85–100). New York City, NY: Springer Publishing. DOI: 10.1007/978-3-642-41479-4_6
  • Willems, J., & Jegers, M. 2012. Analysing board-director networks as small worlds: Theory and applications. In Guido Erreygers and Mieke Vermeire (Eds.) Macroeconomics and Beyond - Essays in Honour of Wim Meeusen. Antwerp – Apeldoorn, Garant, p. 260–279.
  • Willems, J. 2012. Nonprofit governance and effectiveness: Beyond the organizational perspective. Accountancy & Bedrijfskunde. 32(8), 28–35.
  • Huybrechts, G., Willems, J., Jegers, M., Bidee, J., Vantilborgh, T. & Pepermans, R. 2011. Signaling managerial objectives to elicit volunteer effort. In Petrosyan, L.A., Zenkevich, N.A. (eds.), Contributions to game theory and management (vol. IV), SpbU, Sint-Petersburg, 2011 (p. 231-240), ISBN 978-5-9924-0069-4.
  • Willaert, P., Van den Bergh, J., Willems, J., & Deschoolmeester, D. 2007. The process-oriented organization: A holistic view. Developing a framework for business process orientation maturity. Proceedings of the 5th International BPM Conference 2007, Brisbane, September, p. 24–27.
  • Viaene, S., & Willems, J. 2007. Corporate performance management: Beyond dashboards and scorecards. Journal of Performance Management. 20 (1): 13–32.
  • Van den Bergh, J., Willaert, P., Willems, J., & Deschoolmeester, D. 2007. BPO at a Belgian energy distributor. In McCormack, K. Business Process Maturity: Theory and Application.
  • Viaene, S., & Willems, J. 2006. Corporate Performance Management: Early warning en meer. In Vlaamse Management Associatie. Management Jaarboek 2006. [Dutch]
  • Willems, Jurgen. (2020), Public servant stereotypes: It is not (at) all about being lazy, greedy, and corrupt. Public Administration. https://doi.org/10.1111/padm.12686

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Co-workers & collaborators

Dominik Vogel

Dominik Vogel

Lisa Schmidthuber

Lisa Schmidthuber

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