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Supplemental Material - The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service

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posted on 2024-01-24, 13:10 authored by Khanh B. Q. Le, Laszlo Sajtos, Werner H. Kunz, Karen V. Fernandez

Supplemental Material for The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service by Khanh B. Q. Le, Laszlo Sajtos, Werner H. Kunz, and Karen V. Fernandez in Journal of Service Research.

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    Journal of Service Research

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    Keywords

    human employeedigital employeecollaborationinterdependenceco-presencecoordination cuesupervisory cueteam goal cueprocess fluencyteam cohesioncustomer satisfaction

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    CC BY-NC 4.0

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