Doctoral Consortium 1 - The Promotion of Empathy in Intelligent Assistants for iTV through Proactive Behaviours

ABSTRACT

The integration of intelligent assistants, in devices belonging to the television ecosystem, has simplified the accomplishment of more demanding tasks (such as content searches). However, these assistants are restricted to purely reactive behaviours and show a reduced human and empathic dimension in relation to the users. However, in other application domains, there has been an increasing integration  of proactive behaviours, which can counteract these barriers and, consequently, improve the respective User Experience (UX). It is precisely in this context of proactivity that this research is designed. The goal is to contribute to the advancement of intelligent assistants in the interactive TV (iTV) domain, studying which proactive behaviours can be integrated in an intelligent assistant for iTV to promote its empathy, the associated UX and, consequently, its adoption in a more fluid and massive way. 

HOW TO CITE (APA)

Marques, T. (2022). The Promotion of Empathy in Intelligent Assistants for iTV through Proactive Behaviours. In Doctoral Consortium - ACM International Conference on Interactive Media Experiences: IMX 2022 (pp. 1–7).  Aveiro, Portugal.