Exploring User-Uptake of Digital Contact Tracing Apps - A Practitioner Guide - Special Edition/Module 10 - Case Study: Canada

This module aims to explore Digital Contact Tracing (D-CT) developed and implemented in Canada for the COVID-19 response. Focus is on the country’s D-CT app, COVID Alert, and understanding user-uptake. The case study begins with a brief overview of the country’s overall response to COVID-19 and the impact of the virus on the country. Following, we explain Canada’s app by describing, how it emerged, how it is designed and functions, how users engage with the app across the whole user-engagement process, and what user-uptake looks like in the country. The next section examines all eight factors identified in the other case studies (1) Perceptions of Data Collection & Management; 2) Sense of Community; and 3) Communications & Misinformation; 4) Accessibility & Inclusion; 5) Trust in Public/Private Institutions; 6) Policy & Governance; 7) Response Infrastructure; and 8) Digital Capability) plus a ninth factor specific to Canada — Provincial & Territorial Support.