LIFEXPRESS - IT Project Management
This report outlines the current situation of XYZ Insurance current situation including the business process. Due to an update of the strategic plan the Company has identified several key goals which include: greater product distribution, reduced internal costs, increased cross selling of products and the exploitation of new web-based technologies. All these aim towards helping brokers work remotely with customers.
Included will be the three proposed solutions as per instruction by the Company. The solution selected will be described in detail while the other two solutions are included as contingencies in the event of unforeseen circumstances. Providing support for the solution are the project members, consisting of the Client Liaison, Technology Impact Analysis, and Business Case Architect. Additional support is provided by external consultants who are experts in their respective fields i.e. Telstra, BlackBerry, and other various support staff e.g. web developers and designers.
Costs associated with the project have been included to show the feasibility of the project. Aspects in this section include professional fees, Return On Investment (ROI), Net Present Value (NPV), discounts, and cost projection (hardware, software, maintenance, human resource, etc.). New technologies have been identified to be implemented into the existing Information System (IS). These include Customer Relationship Management (CRM), Live Support Management (LSM), and Mobility Channel (MobChan). These three components make up the gist of the new LIFEXPRESS system. The existing legacy system would still be in place while LIFEXPRESS would be added to enhance the business process as required by the strategic plan.
The new system is expected to have a significant impact on the Company. Long standing work practices would be altered and organizational structures changed drastically. These factors have been taken into consideration during the design and analysis of the new system. As ZYX would be the pioneer in implementing mobile commerce technologies, significant competitive advantage would be gained from LIFEXPRESS. The adoption of mobile commerce is still in infancy stages for the insurance industry. With the backing of industry leaders in Information and Communication Technology, the Company is poised to be a market leader in their field.
Overall, this interim report gives a brief picture of a business case that will be taken between UOW IT Project team and XYZ Insurance on the development and implementation of LIFEXPRESS, bringing a new reengineered business-centric process through mobile commerce.
