Email Dataset for Automatic Response Suggestion within a University
We have developed an application and solution approach (using this dataset) for automatically generating and suggesting short email responses to support queries in a university environment. Our proposed solution can be used as one tap or one click solution for responding to various types of queries raised by faculty members and students in a university. Office of Academic Affairs (OAA), Office of Student Life (OSL) and Information Technology Helpdesk (ITD) are support functions within a university which receives hundreds of email messages on the daily basis. Email communication is still the most frequently used mode of communication by these departments. A large percentage of emails received by these departments are frequent and commonly used queries or request for information. Responding to every query by manually typing is a tedious and time consuming task. Furthermore a large percentage of emails and their responses are consists of short messages. For example, an IT support department in our university receives several emails on Wi-Fi not working or someone needing help with a projector or requires an HDMI cable or remote slide changer. Another example is emails from students requesting the office of academic affairs to add and drop courses which they cannot do it directly. The dataset consists of emails messages which are generally received by ITD, OAA and OSL in Ashoka University. The dataset also contains intermediate results while conducting machine learning experiments.