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Matthew Marsteller
Principal Librarian, Engineering & Science (Library and information studies not elsewhere classified)
Carnegie Mellon University
Publications
- Marsteller, Matthew R. and Susan Ware. "Models for Measuring and Evaluating Reference Costs." An Introduction to Reference Services in Academic Libraries. Ed. Elizabeth Connor. Philadelphia: Haworth, 2006. 119-130. Print.
- Exploring the Synchronous Digital Reference Interaction for Query Types, Question Negotiation, and Patron Response DOI: 10.1300/j136v08n01_13
- Chat Reference at Carnegie Mellon University DOI: 10.1300/j295v01n02_04
- Opportunities for Real-Time Digital Reference Service ISSN: 0276-3877
