In this white paper, the co-founders at Empact Work, LLC. articulate the path to Empact Culture, which is defined as an organization with no detractors. Using net promoter score as the central measure to assess the effectiveness of the overall talent strategy, this document breaks down the layers of change management toward a more effective performance management system. When implemented effectively, the organization can hold staff accountable for deep contributions to the organization and vice versa. Intended to support Human Resource professionals, like Chief People Officers, in unpacking the systems, competencies and orientations needed to ensure staff feel cared for, successful and developed.