Design Justice: Online Reputation Systems

This digital zine looks at the injustices built into online reputation systems like Uber, Airbnb, and Yelp. It uses ideas from data feminism and design justice to explore how opaque algorithms, social biases, and one-sided feedback systems hurt marginalized communities, especially gig workers, small business owners, and service providers. Through case studies, it shows the emotional, economic, and social impact of algorithmic scoring and suggests alternative approaches that focus on fairness, inclusion, and participatory design. The zine is both a critique and a call to rethink socio-technical systems that promote fairness and collective care.
This work was created as part of student coursework in the Design Justice module.

Two versions of the zine are included: one designed for digital viewing and the other formatted for print. The print version is set up for easy saddle-stitch binding as a booklet.