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Supplemental Material, Executive_Summary - Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

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posted on 20.06.2020, 12:07 by Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly, Jochen Wirtz

Supplemental Material, Executive_Summary for Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers by Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly and Jochen Wirtz in Journal of Service Research

Funding

The Ministry of Education, Singapore

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