From Library Marketing to Library User Experience: My DIY Journey

Thinking about user experience (UX) is not only for those whose job title or primary responsibilities are UX-related: everyone working in a library has some stake in improving library experience for its users through adopting a Library User Experience approach. I will be discussing the value of integrating User Experience Design and Design Thinking with the core services of the library in close collaboration with librarians, designers, artists, students, management, staff and researchers.

Pursuing such projects has also given me exciting opportunities to write about my work, develop academic journal articles and teach students from the same program I graduated from. I will speak from my experiences of being a librarian and a communications officer and demonstrate how I have developed my personal brand as a library practitioner.