Concept to Reality : An Integrated Approach to Testing Software User Interfaces

This paper delves into the complex task of evaluating a website user interface (UI) and user experience (UX), a process complicated by gaps in research. To bridge this, we introduced an innovative human�computer interaction (HCI) framework that synergizes expert cognitive walkthroughs and user surveys for a comprehensive view. We transformed user responses into three key domains�control, engagement, and goal. Our work also generalized an extract of four context-level data metrics for a robust evaluation. The numerical evidence, such as a C1 score of 4.1, surpassing the expert usability benchmark, indicated our framework�s effectiveness. Our research not only addresses an essential gap by integrating assessments from both users and experts, but also offers actionable insights for UI/UX design. The findings extend beyond this specific context, providing a potent evaluation tool for website usability across various websites. Lastly, the research underscores the importance of prioritizing users� needs and expert recommendations in design principles, significantly contributing to the broader domain of website usability and user experience.