Whereas COVID-19 has changed the way academic libraries operate, the University of the Free State (UFS) Libraries have demonstrated resilience, and adaptability during the pandemic. The survey presents a first insight into the effectiveness of UFS libraries during the first, and second waves of COVID-19. Our data on the effectiveness of UFS libraries shows a fair to moderate library and information services. More research is needed to determine how academic libraries are coping during the third wave of COVID-19.