Table 1.xls (5.5 kB)

Treatments.

dataset

posted on 2018-11-12, 18:52 authored by Behnud Mir Djawadi, René Fahr, Claus-Jochen Haake, Sonja Recker

Treatments.

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Maintaining vs. milking good reputation when customer feedback is inaccurate

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service quality service provider service provider optimally quality choices information asymmetries reputation building process reputation system reputation profile

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