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Lightspeed Customer Journey Mapping

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posted on 2016-11-11, 00:09 authored by Cameron McLeanCameron McLean
A lightweight set of tools and a process to capture customer experience, and map service processes from a customer centric point of view.

History

Publisher (e.g. University of Auckland)

University of Auckland

Contact email

ca.mclean@auckland.ac.nz

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    University of Auckland

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    Keywords

    User ExperienceUXService Design

    Licence

    CC BY 4.0

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