Library Automation and Digital Resilience at CUNY: A Case Study of York College Library During and After the Pandemic

<p dir="ltr">This article, <i>Library Automation and Digital Resilience at CUNY: A Case Study of York College Library During and After the Pandemic</i>, examines how automation supported academic library services during COVID-19 and shaped sustainable post-pandemic practices. Using a mixed-methods design, the study integrates quantitative data (e-resource usage, virtual reference inquiries, cost savings) with qualitative insights (surveys and interviews) to evaluate York College Library’s response.</p><p dir="ltr">Findings reveal a 200% surge in virtual reference inquiries and a 45% increase in e-resource use, demonstrating the library’s critical role as a digital hub during campus closures. Post-pandemic, hybrid service models, analytics-driven decision-making, and accessibility compliance emerged as best practices. Cost analyses showed notable efficiencies in labor, printing, and digital resource management.</p><p dir="ltr">The study contributes to literature on digital transformation in higher education, highlighting opportunities, challenges, and long-term strategies for resilience. Recommendations include biannual IT training, AI-driven service enhancements, and CUNY-wide policy frameworks. The research offers scalable insights for librarians, MLS students, and higher education administrators navigating digital futures</p>