Exploring User-Uptake of Digital Contact Tracing Apps - A Practitioner Guide - Module 5. Case Study - Scotland.pdf

This module aims to explore Digital Contact Tracing (D-CT) developed and implemented in Scotland for the COVID-19 response. Focus is on their D-CT app, Protect Scotland, and understanding user-uptake. The case study begins with a brief overview of the country’s overall response to COVID-19 and the impact of the virus on the country. Following, we explain Scotland’s app by describing how it emerged, how it is designed and functions, how users engage with the app across the whole user-engagement process, and what user-uptake looks like in the country. The next section describes the main factors that emerged in our research for this country that suggest influencing user-uptake within the country’s context including perceptions of data collection, communications & misinformation, accessibility & inclusion, public trust, and digital capability. This section ends with a brief conclusion.