St George's Library 2015 LibQual+® Presentation
2017-10-06T14:08:16Z (GMT) by
The St George’s, University of London Library regularly undertakes a LibQual+® web survey of our library users. This survey is offered by the Association of Research Libraries and allows participating institutions like St George’s to understand, evaluate and improve our library services. The survey also allows us to benchmark our performance alongside other universities and improve our services in line with emerging best practice.<br><br>The 2015 LibQUAL+ online survey was open from 9th-30th November. We used LibQual Lite which presented participants with a selection of 22 statements from the full LibQual survey. These 22 statements were split into 3 categories; Library as Place (environment), Affect of Service (staff) and Information Control (resources). Respondents were asked to give a score out of 9 for their minimum, desired and perceived levels of service. We received 437 completed responses from the St George’s academic community (staff and students). <br><br>This deposit contains a summary presentation of the survey results. <br><br>The raw data, along with the questions used in the survey, can be retrieved from the reference below.