Optimising Email Communication-The Impact of Seminar and Computer Based Training-without names v2.pdf (323 kB)
Optimising e-mail communication: the impact of seminar and computer based training
journal contribution
posted on 2014-06-10, 13:05 authored by Tom JacksonTom Jackson, Sharman LichtensteinEmployees continue to report multifarious e-mail concerns ('e-mail defects') including ambiguous unclear messages, e-mail overload, security and privacy issues, and e-mail interruptions. These defects have an effect on employee efficiency and effectiveness. This paper explores the importance of identifying e-mail defects and the effectiveness of training employees in efficient use of e-mail at four UK organisations, using Seminar-Based Training (SBT) and Computer-Based Training (CBT) delivery modes. The findings suggest that SBT has a diminishing impact over a very short period of time, but a combined approach of SBT and CBT is more effective and provides better results.
History
School
- Business and Economics
Department
- Business
Citation
JACKSON, T. and LICHTENSTEIN, S., 2011. Optimising e-mail communication: the impact of seminar and computer based training. International Journal of Internet and Enterprise Management, 7 (2), pp. 197 - 216Publisher
© InderscienceVersion
- AM (Accepted Manuscript)
Publication date
2011Notes
This article was published in the serial, International Journal of Internet and Enterprise Management [© Inderscience]. The definitive version is available at: http://dx.doi.org/10.1504/IJIEM.2011.039915ISSN
1476-1300eISSN
1741-5330Publisher version
Language
- en