JIN856019_Supplemental_material_Appendix_C – Supplemental material for How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory

Supplemental material, JIN856019_Supplemental_material_Appendix_C for How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory by Aggeliki Tsohou, Mikko Siponen and Mike Newman in Journal of Information Technology