@article{Leigh2018, author = "Jeanette Leigh", title = "{The Role of Facilitation in Business Communication}", year = "2018", month = "7", url = "https://kilthub.cmu.edu/articles/thesis/The_Role_of_Facilitation_in_Business_Communication/6724364", doi = "10.1184/R1/6724364.v1" }