@article{SHARIFI2017, author = "SEYED SHAHIN SHARIFI", title = "{Service Failure and Recovery in a Public Setting: A Comparative Study of Target and Observing Customers}", year = "2017", month = "12", url = "https://bridges.monash.edu/articles/thesis/Service_Failure_and_Recovery_in_a_Public_Setting_A_Comparative_Study_of_Target_and_Observing_Customers/5686507", doi = "10.4225/03/5a2dc36e66b2e" }