TY - DATA T1 - Patient satisfaction with pharmaceutical services in Brazilian primary health care PY - 2017/12/05 AU - Orlando Mario Soeiro AU - Noêmia Urruth Leão Tavares AU - José Miguel do Nascimento Júnior AU - Augusto Afonso Guerra Junior AU - Ediná Alves Costa AU - Francisco de Assis Acurcio AU - Ione Aquemi Guibu AU - Juliana Álvares AU - Margô Gomes de Oliveira Karnikowski AU - Silvana Nair Leite AU - Karen Sarmento Costa UR - https://scielo.figshare.com/articles/dataset/Patient_satisfaction_with_pharmaceutical_services_in_Brazilian_primary_health_care/5666668 DO - 10.6084/m9.figshare.5666668.v1 L4 - https://ndownloader.figshare.com/files/9891487 L4 - https://ndownloader.figshare.com/files/9891490 L4 - https://ndownloader.figshare.com/files/9891493 L4 - https://ndownloader.figshare.com/files/9891496 KW - Patient Satisfaction KW - Pharmaceutical Services KW - Primary Health Care KW - Health Services Research KW - Unified Health System N2 - ABSTRACT OBJECTIVE To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s Chi-square test with sociodemographic and health variables, and multiple logistic regression analyses were carried out. The Hosmer-Lemeshow test was used to verify the adequacy of the final model. Logistic regression results were presented as odds ratio. RESULTS The overall percentage of patients satisfied with these services was 58.4% (95%CI 54.4-62.3). The “opportunity/convenience” aspect had the lowest satisfaction percentage (49.5%; 95%CI 46.4-52.6) and “interpersonal aspects,” the highest percentage (90.5%; 95%CI 88.9-91.8), significantly higher than other aspects. Sex, age group, limitations due to disease, and self-perception of health remained associated in the final multiple logistic model regarding general satisfaction. CONCLUSIONS Most of the interviewed users were satisfied with pharmaceutical services in Brazilian cities, and the satisfaction with the customer’s service was determinant in the patient’s overall satisfaction. ER -