10.6084/m9.figshare.5666668.v1
Orlando Mario Soeiro
Orlando Mario
Soeiro
Noêmia Urruth Leão Tavares
Noêmia Urruth Leão
Tavares
José Miguel do Nascimento Júnior
José Miguel do
Nascimento Júnior
Augusto Afonso Guerra Junior
Augusto Afonso
Guerra Junior
Ediná Alves Costa
Ediná Alves
Costa
Francisco de Assis Acurcio
Francisco de Assis
Acurcio
Ione Aquemi Guibu
Ione Aquemi
Guibu
Juliana Álvares
Juliana
Álvares
Margô Gomes de Oliveira Karnikowski
Margô Gomes de Oliveira
Karnikowski
Silvana Nair Leite
Silvana Nair
Leite
Karen Sarmento Costa
Karen Sarmento
Costa
Patient satisfaction with pharmaceutical services in Brazilian primary health care
SciELO journals
2017
Patient Satisfaction
Pharmaceutical Services
Primary Health Care
Health Services Research
Unified Health System
2017-12-05 08:47:43
Dataset
https://scielo.figshare.com/articles/dataset/Patient_satisfaction_with_pharmaceutical_services_in_Brazilian_primary_health_care/5666668
<div><p>ABSTRACT OBJECTIVE To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s Chi-square test with sociodemographic and health variables, and multiple logistic regression analyses were carried out. The Hosmer-Lemeshow test was used to verify the adequacy of the final model. Logistic regression results were presented as odds ratio. RESULTS The overall percentage of patients satisfied with these services was 58.4% (95%CI 54.4-62.3). The “opportunity/convenience” aspect had the lowest satisfaction percentage (49.5%; 95%CI 46.4-52.6) and “interpersonal aspects,” the highest percentage (90.5%; 95%CI 88.9-91.8), significantly higher than other aspects. Sex, age group, limitations due to disease, and self-perception of health remained associated in the final multiple logistic model regarding general satisfaction. CONCLUSIONS Most of the interviewed users were satisfied with pharmaceutical services in Brazilian cities, and the satisfaction with the customer’s service was determinant in the patient’s overall satisfaction.</p></div>