TY - DATA T1 - Systematic literature review on the ways of measuring the of reverse logistics performance PY - 2017/11/29 AU - Sheila Mendes Fernandes AU - Carlos Manuel Taboada Rodriguez AU - Antonio Cezar Bornia AU - Andréa Cristina Trierweiller AU - Solange Maria da Silva AU - Patrícia de Sá Freire UR - https://scielo.figshare.com/articles/dataset/Systematic_literature_review_on_the_ways_of_measuring_the_of_reverse_logistics_performance/5634673 DO - 10.6084/m9.figshare.5634673 L4 - https://ndownloader.figshare.com/files/9814117 L4 - https://ndownloader.figshare.com/files/9814123 L4 - https://ndownloader.figshare.com/files/9814129 L4 - https://ndownloader.figshare.com/files/9814135 L4 - https://ndownloader.figshare.com/files/9814138 L4 - https://ndownloader.figshare.com/files/9814141 L4 - https://ndownloader.figshare.com/files/9814144 L4 - https://ndownloader.figshare.com/files/9814147 L4 - https://ndownloader.figshare.com/files/9814150 L4 - https://ndownloader.figshare.com/files/9814153 L4 - https://ndownloader.figshare.com/files/9814156 L4 - https://ndownloader.figshare.com/files/9814159 L4 - https://ndownloader.figshare.com/files/9814162 KW - Systematic review KW - Performance measurement KW - Indicators KW - Reverse logistics N2 - Abstract Reverse logistics can provide a sustainable competitive advantage for the company. However, to benefit from it, companies must monitor their reverse logistics based on a performance measurement system composed of financial and non-financial indicators. Thus, this study investigated, through a systematic literature review, the ways of measuring the of reverse logistics performance. The results of this study showed that the most used indicators were the financial and/or economic performance, together with the indicators related to the clients, followed by the indicators related to the improvement of internal, environmental, innovation and growth, social and, finally, supplier processes. It should be emphasized that there is no single justification on the best measures of performance evaluation of an activity. Therefore, each company must establish the measures appropriate to its characteristics, in order to meet the company goals. ER -