%0 Generic %A Pedroso, Carolina Belotti %A Calache, Lucas Daniel Del Rosso %A Lima Junior, Francisco Rodrigues %A Silva, Andrea Lago da %A Carpinetti, Luiz César Ribeiro %D 2017 %T Proposal of a model for sales and operations planning (S&OP) maturity evaluation %U https://scielo.figshare.com/articles/dataset/Proposal_of_a_model_for_sales_and_operations_planning_S_OP_maturity_evaluation/5634586 %R 10.6084/m9.figshare.5634586 %2 https://ndownloader.figshare.com/files/9813568 %2 https://ndownloader.figshare.com/files/9813571 %2 https://ndownloader.figshare.com/files/9813574 %2 https://ndownloader.figshare.com/files/9813577 %2 https://ndownloader.figshare.com/files/9813580 %2 https://ndownloader.figshare.com/files/9813583 %2 https://ndownloader.figshare.com/files/9813589 %2 https://ndownloader.figshare.com/files/9813595 %2 https://ndownloader.figshare.com/files/9813598 %2 https://ndownloader.figshare.com/files/9813604 %2 https://ndownloader.figshare.com/files/9813613 %K Sales and operations planning %K Maturity model %K Fuzzy inference %K Fuzzy set theory %X

Abstract A successful S&OP implementation can bring many benefits to organizations, and after its implementation, the S&OP process can evolve and reach higher levels of maturity. Considering that, only through a measurement system, goals and benefits can be achieved, thus, it is essential to assess S&OP maturity level. Many papers on literature adopt a quantitative perspective on S&OP, but just few of them deal with uncertainty present in S&OP decision-making, such as maturity model assessment process that carries subjectivity and uncertainty. Thus, this study proposes a decision making model based on fuzzy theory to evaluate and to categorize S&OP maturity levels and to suggest strategies to increase S&OP maturity. A pilot application was conducted in two manufacturing organizations that have implemented the S&OP process. The results, according to the performance presented, suggest different actions must be taken in terms of ensuring enablers to S&OP implementation.

%I SciELO journals