TY - DATA T1 - Using Simulations To Investigate Decision-making In Airline Operations PY - 2017/06/08 AU - Bruce, Peter J. AU - Gray, Judy H. UR - https://bridges.monash.edu/articles/journal_contribution/Using_Simulations_To_Investigate_Decision-making_In_Airline_Operations/5091835 DO - 10.4225/03/5938fc051ee9c L4 - https://ndownloader.figshare.com/files/8630041 KW - think-aloud protocol KW - data collection KW - research methods KW - decision-making KW - 1959.1/2571 KW - simulation KW - 2004 KW - monash:2571 KW - http://arrowprod.lib.monash.edu.au/hdl/1959.1/22992 N2 - This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys, interviews, observations, simulations, and think-aloud protocol. The paper compares and evaluates the suitability of these techniques for gathering data and provides recommendations on the application of simulations. ER -