@article{Dean2017, author = "Dean, Alison M.", title = "{Issues inherent in measuring and monitoring quality in contracted services}", year = "2017", month = "6", url = "https://bridges.monash.edu/articles/journal_contribution/Issues_inherent_in_measuring_and_monitoring_quality_in_contracted_services/5080573", doi = "10.4225/03/5935ff75142a4" }