@article{Sembada2017, author = "Sembada, Agung Yoga", title = "{The impact of an elevated sense of power on consumer behavioural responses toward service failures}", year = "2017", month = "3", url = "https://bridges.monash.edu/articles/thesis/The_impact_of_an_elevated_sense_of_power_on_consumer_behavioural_responses_toward_service_failures/4559203", doi = "10.4225/03/58b64403433e3" }